4000 Privacy Policy
Information We Collect
When you register and use the 4000 platform, we collect various types of information to ensure our services run smoothly and securely. The information collected includes:
- Account Information: Full name, email address, phone number, date of birth, and the password used during registration.
- Device & Browser Information: Device type, operating system, browser version, IP address, and other technical data automatically transmitted by your device.
- Payment Information: Transaction details in Malaysian Ringgit (MYR), including payment methods used such as Touch 'n Go, Boost, and online banking. We do not store full card numbers — sensitive information is handled through secure payment processors.
- Usage Data: Login records, betting history, pages visited, session duration, and in-platform interactions.
- Cookies: Data stored on your device to enable core platform functions, recognise returning users, and analyse usage patterns.
How We Use Your Information
Information collected by 4000 is used solely for purposes related to operating the platform and improving the user experience. The primary purposes are as follows:
- Facilitate user registration, login, and account management.
- Process deposits and fund withdrawals in MYR securely and accurately.
- Send important account-related notifications, relevant promotions, and service updates.
- To detect and prevent fraud, account misuse, or any activity that violates the platform's terms.
- Improve and optimise platform functionality based on real usage patterns.
- Comply with legal obligations and regulatory requirements applicable in Malaysia.
We will not use your information for any third-party marketing purposes without your prior consent.
Cookies & Tracking Technologies
The 4000 platform uses cookies to store user preferences, maintain active sessions, and understand how users interact with the platform. There are two categories of cookies in use:
Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting basic functionality.
Used to analyse navigation patterns and user behaviour for platform improvement purposes. This data is collected in aggregate and does not identify individual users.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some features on the 4000 platform.
Data Storage & Security
4000 takes the protection of users' personal data seriously. All data is stored on servers secured with industry-standard SSL encryption protocols. Access to user data is restricted to staff who require it to carry out their responsibilities.
We retain user data for as long as an account remains active or as required by applicable law. Once an account is closed, personal data will be deleted or anonymised within a reasonable period, unless it is needed for legal requirements or unresolved disputes.
While we take all appropriate technical and organisational measures to protect your data, no method of transmission over the internet is completely 100% secure. Users are also responsible for maintaining the security of their own account passwords.
Sharing Information with Third Parties
4000 does not sell, rent, or disclose users' personal information to third parties for commercial purposes without user consent. However, in certain circumstances, we may share information with:
- Payment Processors: To enable financial transactions in MYR to be processed securely.
- Technical Service Providers: Third parties that assist in operating the platform, such as server infrastructure and analytics, are bound by strict confidentiality agreements.
- Regulatory Authorities: When required by Malaysian law or a valid court order.
All third parties involved are required to comply with data protection standards equivalent to or higher than those practised by 4000.
User Rights Over Personal Data
As a 4000 platform user, you have a number of rights regarding the personal data we hold about you:
- Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information we hold is inaccurate or out of date, you may request that we update it promptly.
- Right to Erasure: In certain circumstances, you may request that your personal data be deleted from our systems, subject to any ongoing legal obligations.
- Right to Object to Processing: You have the right to object to the processing of your data for specific purposes, such as marketing communications.
To exercise any of the rights above, please contact our support team. We will endeavour to process your request within a reasonable timeframe in accordance with applicable legal requirements.
Policy Changes & How to Contact Us
4000 reserves the right to update this Privacy Policy at any time. Users will be notified of any significant changes via in-platform notifications or their registered email address. We encourage users to review this page periodically to stay informed of our latest privacy practices.
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact the 4000 support team via email at [email protected]. We are committed to responding in a timely manner and resolving any privacy-related issues with transparency and accountability.
For more information on how we operate the platform, please refer to our FAQ us.